Confirmation of your booking:

We will confirm your booking, the total cost of your reservation and any travel arrangements by sending you a confirmation of booking on receipt of the required deposit. If your booking is close to your arrival date, your confirmation and receipt will be presented on arrival.

Arrival and check out:

Rooms are available from 3.00pm on the arrival date. You are requested to vacate your room by 10.00am on the day of departure. You are welcome to use the hotel's facilities both before your room is available on your arrival date and on the day of departure, after vacating your room. We can hold your luggage for collection later in the day.

Payment:

To secure your booking you will be required to pay a non returnable  deposit of £50 per person per week or part thereof and any ferry fares in full. The remaining balance is due on arrival however, if you wish to pay by cheque please ensure your payment arrives fourteen days prior to the commencement of your stay.

Cancellation and amendments:

If for any reason you find it necessary to cancel your booking, you should immediately contact the hotel. The cancellation should be in writing and signed by the person who made the booking. We would apply the following scale of cancellation charges payable by you.

Cancellation Period	Cancellation Charge
More than 42 days	Deposit only
29-42 days before arrival date	30% of total accommodation charge
15-28 days before arrival date	45% of total accommodation charge
1-14 days before arrival date	60% of total accommodation charge
On or after arrival date	100% of total accommodation charge

If you wish to amend your booking we will do our very best to accommodate you.

Cancellation or alteration by us:

All our bookings are planned very carefully but in very rare cases it is necessary to amend or cancel bookings made by you. We therefore reserve the right in any circumstances to make such changes or to cancel the booking. If we cancel or make any major change to your booking you will be free to a) accept the new holiday arrangement offered by us or b) cancel your holiday with us altogether and receive a full refund of all monies paid.

Parking:

The hotel offers limited free of charge car parking spaces at the rear of the building at owners risk. If there are no spaces available, there is a large Isle of Wight Council owned car park 50 yards from the rear entrance of the Hotel. Tourist parking permits are available from the hotel reception and offer great value for money and unlimited parking in Council controlled parking areas Island wide. Unfortunately we are unable to reserve car parking spaces.

Holiday Insurance:

We strongly advise that you should take out insurance to cover the cost of cancellation and also to cover other risks. Please contact us for further details regarding available insurance options.

If you have a problem:

If you have a problem on your holiday, please bring it to the attention of the management immediately so that we can endeavour to resolve it as quickly as possible.